Refund policy
We do not provide cash refunds! 1Priorities issues refunds to the original form of payment used on an order in the event that your order:
- Is cancelled by 1Priorities
- One or more of your items sold out before your order was processed
- Item(s) proved to be received damaged, defective, or incorrect
1Priorities will take 5-7 business days to clear your refund. Depending on your financial institution, the refund may take up to 10 business days to post to your account.
We have a 60-day return policy, which means you have 60 days from the date your item is delivered to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it, unworn, unwashed and unused, with the original tags attached
- Returned in its original packaging. You’ll also need to include the receipt or proof of purchase.
1Priorities is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must include an order packing slip or return invoice from the 1Priorities Customer Service Department that clearly indicates which item(s) are being returned. If this step is not completed correctly, your return may experience processing delays or rejection.
Damaged, defective, or incorrect items must be reported within 7 days of delivery, and photo verification of damage, defect, or incorrect item must be submitted at time return is initiated.
Return drop-offs are not accepted at our corporate office. 1Priorities is not liable for any return package(s) dropped off at our corporate office.
We do not offer exchanges but we welcome you to return your item(s) by main in accordance with our Refund Policy by contact the Customer Service Department at info@1priorities.com.
To start a return, you can contact us at info@1priorities.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@1priorities.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take corrective action. Damaged, defective, or incorrect items must be reported within 7 days of delivery, and photo verification of damage, defect, or incorrect item must be submitted at time return is initiated.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact the 1Priorities Customer Service Department, info@1priorities.com if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges but we welcome you to return your item(s) by main in accordance with our Refund Policy by contact the Customer Service Department at info@1priorities.com.
Refunds
We do not provide cash refunds! 1Priorities issues refunds to the original form of payment used on an order in the event that your order:
- Is cancelled by 1Priorities
- One or more of your items sold out before your order was processed
- Item(s) proved to be received damaged, defective, or incorrect
1Priorities will take 5-7 business days to clear your refund. Depending on your financial institution, the refund may take up to 10 business days to post to your account.
We have a 60-day return policy, which means you have 60 days from the date your item is delivered to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it, unworn, unwashed and unused, with the original tags attached
- Returned in its original packaging. You’ll also need to include the receipt or proof of purchase.
1Priorities is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must include an order packing slip or return invoice from the 1Priorities Customer Service Department that clearly indicates which item(s) are being returned. If this step is not completed correctly, your return may experience processing delays or rejection.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-1Priorities items sent to our Corporate Office will be discarded upon receipt.
